Learning to Trust Process Over Confidence (Part 2)

What I’m changing in how I work

After reflecting on a mistake, the next question becomes unavoidable:

What do you actually do differently?

Insight without behavior change is just self-analysis.
So here’s what I’m intentionally changing in how I work.


I no longer act on “I know this”

Any time I feel that familiar confidence — the “this is obvious” feeling — I stop.

That feeling is no longer permission to act.
It’s a signal to verify.

Confidence now triggers curiosity, not action.


I separate finding problems from fixing them

I’ve stopped treating every issue I notice as something that must be fixed immediately.

Now, my default is:

  • identify the risk
  • document it
  • make it visible
  • schedule change intentionally

This protects the environment — and protects trust.


I narrate my thinking before touching anything

I’ve learned that people can’t trust what they can’t see.

So I’m practicing saying things like:

“Here’s what I’m seeing.”
“Here’s why I think it matters.”
“Here’s what I would change — but I won’t until we agree.”

That turns internal knowledge into shared understanding.


I measure success differently

Success used to mean:

  • fixing the issue
  • being right
  • making things cleaner

Now success means:

  • no surprises
  • no emergency rollbacks
  • no unexplained outages

Predictability is the metric.


A quieter kind of confidence

I still want to be good at this.

But I’m learning that real confidence doesn’t come from acting quickly or decisively.

It comes from trusting a process that slows you down — especially when you feel sure.

That’s the kind of confidence I’m working toward.


Final note

If you’re in a similar place — where you know the technology but struggle to feel trusted with it — you’re not broken.

You’re recalibrating.

And that recalibration, while uncomfortable, is often the moment real professionalism begins.